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Employee Assistance Program (EAP)

Contact information

My EAP Helper by Carelon Behavioral Health is available anytime at no cost to you or your household members. You can access EAP resources 24/7. They're waiting for your call:

Program information

My EAP Helper

My EAP Helper provides access to counselors who are licensed, highly trained professionals, and who are committed to making your life easier. EAP experts are available to help you do the following:

  • Manage anxiety and stress
  • Address relationship troubles
  • Look after your loved ones by providing referrals to resources
  • Deal with financial issues, such as budgeting, debt, or tax questions
  • Find legal advice

One-on-one counseling sessions offer support with anxiety, depression, stress management, strengthening relationships, work/life balance, grief and loss, and more. Each covered member can receive up to six counseling sessions per calendar year (per problem). If the counselor determines the situation requires it, he or she may refer you for additional assistance through the mental health or substance abuse benefit in your medical plan.

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Phone or video call

EAP experts can connect with you by phone or video. For video chat, you will need a computer, tablet, or mobile phone with a camera. To speak over the phone, My EAP Helper will give you a call.

  • Request a phone or video appointment from a convenient location.
  • Review your options for counselors.
  • Choose from immediate and flexible appointment times.
  • Manage your appointment through the EAP website.

When scheduling an appointment, you will be asked to create a simple profile at My EAP Helper. All information is confidential.

Phone and video calls are available for individual counseling. For family or couples counseling options, please contact My EAP Helper at 844-280-9629.

In-person visit

  • Request an in-person appointment at a counselor’s office.
  • Receive a call or email within 48 hours with a list of suggested counselors.
  • Call and schedule an appointment with a recommended counselor.
  • Contact My EAP Helper with counselor’s name and appointment details.

Talkspace

Talkspace is a proven service that will connect you with a licensed counselor ready to help you work through your concerns. The Talkspace clinical network includes thousands of counselors with specialties such as the following:

  • Stress
  • Anxiety
  • Depression
  • Relationships
  • Healthy living
  • Trauma and grief
  • Eating disorders
  • Substance use
  • Sleep struggles
  • Identity struggles
  • ADHD

You can contact your Talkspace counselor from your phone or laptop through messaging at any time, or during scheduled audio or video chats. One video or audio counseling appointment or one week of unlimited text messages qualifies as one of the six counseling sessions per issue per year available at no cost to you through the EAP.

To get started, visit www.carelonwellbeing.com/myeaphelper and select Get started next to Connect with a licensed counselor. Choose Talkspace from the options at the bottom of the screen. Your counselor options will be returned within 48 hours of registration and completion of the questionnaire. Choose whom you would like to work with, and switch any time as needed.

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Eligibility and enrollment

Eligibility standards for the EAP are different from other benefit plans offered by DMBA.

Full-time and part-time employees are eligible for EAP benefits. Independently contracted employees and students employed at an educational institution are not eligible. Seasonal agricultural workers should check with a human resources representative at their employer to determine eligibility.

Eligible dependents include spouse, children younger than 26, and individuals residing in the eligible employee’s home. Your coverage and coverage for your eligible dependents is automatic; you do not need to take any steps to enroll.

Cost

Your employer pays the full cost of participation in the EAP for you and your eligible dependents. There are no premiums, copayments, coinsurance, or deductible payments applicable to EAP services.

Summary

  • It’s already paid for: Your employer covers the cost for you and your family members. That means no bills, no copayments, no surprise fees, and no need to involve your insurance company.
  • It’s confidential: Your conversations are private, so your employer won’t know whom you talked to or what you said.
  • It’s based around you: You’ll choose how you want to talk: over the phone or using video chat. You’ll get personalized, one-on-one help. And if you ever need anything, you’ll always be able to call us.
  • It’s quality experts only: You’ll be connected with someone who’s been vetted, screened, and approved.

For more information see your EAP summary plan description.