While information is the cornerstone of our ability to provide you with exceptional customer service, our most important asset is you, our customer. Keeping customer information secure, and using it only as you would want us to, is a top priority for us. DMBA restricts access to personal information about you to those employees who need to know that information to provide products or services to you or your family. We also maintain physical, electronic, and procedural safeguards that comply with state and federal regulations to protect your personal information. Here is our pledge to you:
We collect and use information necessary to administer our business, to advise you about available products and services, and to provide you with exceptional customer service. We collect and maintain the following types of nonpublic personal information needed for these purposes:
We may share information about you in the normal course of conducting our business. We may also share certain information with your employer to calculate your benefits, such as information concerning your address, Social Security number, salary, and years of service. However, we do not share with your employer any personal financial information, except as may be required to administer benefits.
We may also disclose certain information about you without your prior permission with persons or companies that are not affiliates of DMBA as permitted by law for purposes such as:
We restrict access to nonpublic personal financial information about you to those employees and agents who need to know that information to provide products or services to you and to conduct our internal operations. This information is kept internal to DMBA, except when required or permitted by law, and is not available to the general public. We require certain access codes or personal identification numbers from our customers to enable them to access personal information.
We maintain physical, electronic, and procedural safeguards that comply with applicable regulations to safeguard your personal information. Other than Internet email, all external electronic transfers of information are encrypted or otherwise protected to ensure that no unauthorized person can gain access to the information. Internet email will not be used to communicate any personal information to you without your permission.
We are permitted by law to share information about you to reputable companies that market products or services that you may be interested in, unless you "opt out" of receiving that information. However, at the present time, we do not give, sell, trade, or share any of your personal information with any unaffiliated entities that market products or services. In fact, the only unaffiliated entities with whom we share your personal information are those that perform services directly related to administering your benefits. Before we share any of your personal information with unaffiliated companies that market products or services, we will provide you with written notice of our intentions to do so and with a procedure for you to opt out if you do not want your personal information provided to these unaffiliated entities.
DMBA is committed to protecting the privacy of your information. You can help us by following these simple guidelines: